AI Innovation
Enterprise AI becomes valuable when it can simplify real problems. During a month-long TD × Google Cloud innovation experience, I worked with Gemini Enterprise to explore how AI could make complex banking environments easier for employees to navigate.
Our team developed TD Compass Ally, an AI-enabled onboarding and support solution that advanced to the finalist stage and was ultimately presented at Google Toronto to executives and senior leaders from TD and Google.
Role
Business Analyst
Category
Enterprise AI & Product Innovation
Company
Google – Google Cloud
Reimagining Enterprise Onboarding with AI
Large organizations contain thousands of systems, resources, processes, and access pathways. Our challenge was to explore how Gemini Enterprise could make that complexity easier to navigate while delivering practical value within a banking environment.
Compass Ally
Solution
• AI-Powered Guidance: Designed contextual support to help employees navigate onboarding, internal resources, and everyday enterprise processes.
• Intelligent Navigation: Applied Gemini Enterprise and NLP-driven interactions to simplify resource discovery and access coordination.
• Accessibility by Design: Built the concept around inclusive, intuitive interactions so employees could find support regardless of technical familiarity.
From an Idea to a Scalable Enterprise Concept
Compass Ally was designed as more than a chatbot. We explored how AI could act as an intelligent navigation layer across the employee experience, connecting people with the right information, resources, and next steps while considering usability, governance, and enterprise adoption.
Designing AI for Enterprise Complexity
Building an AI concept for a financial institution meant looking beyond what the technology could do. The real challenge was determining how it could solve a meaningful employee problem while remaining intuitive, scalable, and appropriate for a complex enterprise environment.
Our team focused on the friction employees can face when navigating unfamiliar systems, locating resources, understanding processes, or determining where to go next, particularly during onboarding and transitions into new roles.
Balancing Innovation & Governance
Enterprise AI requires more than a compelling user experience. I contributed to shaping Compass Ally around considerations such as workflow integration, accessibility, governance, scalability, and user trust, ensuring the solution remained grounded in how technology would realistically operate inside a large banking organization.
Turning the Solution into an Executive Story
A strong concept only creates value if people can understand why it matters. As the solution evolved, I took a leading role in shaping our final presentation, visual storytelling, and executive pitch, translating the technical concept behind Compass Ally into a clear business narrative.
Finalist Stage
Our team advanced to the finalist stage of the TD × Google initiative, culminating in a final presentation at Google's Toronto office before executives and senior leaders from both organizations. We lead the pitch and presentation design, connecting the employee challenge, AI-enabled solution, governance considerations, and potential business value into one cohesive story.
